Warranty Policy

Motherly® Warranty Policies

At Motherly, we design products to support parents through real life. Our warranty structure reflects this commitment — combining short-term manufacturing assurance with long-term care responsibility.

This policy explains both warranties clearly.

1. Limited Manufacturing Warranty

(3 Months & 6 Months, applicable to selected Motherly products)

Motherly provides a Limited Manufacturing Warranty of 3 months or 6 months (as applicable to the specific product), starting from the date of delivery.

What Is Covered

This warranty covers manufacturing defects only, including but not limited to:

Defective stitching
Faulty zippers or hardware
Material defects present at the time of delivery

If a manufacturing defect is confirmed, Motherly will repair or replace the product or affected part at its discretion.

What Is NOT Covered Under the Limited Warranty

The limited manufacturing warranty does not cover:

Normal wear and tear
Damage caused by overloading beyond reasonable use
Improper use, handling, or storage
Incorrect cleaning (hard machine wash, soaking, ironing, bleaching)
Accidental damage (cuts, tears, burns, liquid damage, etc.)
Cosmetic aging that does not affect functionality
Unauthorized alterations or repairs
Water damage beyond stated water-resistant properties

2. Free Lifetime Care Warranty

(Applicable to All Motherly products)

In addition to the limited manufacturing warranty, Motherly offers a Free Lifetime Care Warranty on all its manufactured products — regardless of price range.

This warranty is valid for the usable lifetime of the product.

What the Lifetime Care Warranty Covers

Under this program, Motherly promises to service the product at its own cost, which may include:

General cleaning
Minor repairs such as:

Stitching reinforcement
Zipper or accessory repairs
Button, snap, or trim fixes

Functional corrections to restore usability

Any other service deemed reasonable and feasible by Motherly’s service team based on product condition

This warranty is intended to extend product life and reduce unnecessary replacement.

What Is NOT Covered Under Lifetime Care

The lifetime care warranty does not cover:

Damage due to misuse, abuse, or negligence
Structural damage caused by extreme overloading
Damage from sharp objects, chemicals, or fire
Products that have undergone unauthorized repairs or modifications
Damage beyond economical or technical repair

Normal cosmetic aging (minor fading, fabric softening) is considered part of natural use and may not require service.

3. Customer Responsibility (Important)

The customer is responsible for dropping the product at the authorized Motherly Service Station.
Motherly does not provide pickup or courier services under any warranty.
Transportation, logistics, and associated costs must be borne by the customer.

4. Service Evaluation & Timelines

All products are evaluated by the Motherly Service Team.
Typical service turnaround time is 7–14 working days, depending on the nature of service required.
Motherly reserves the right to decide the most appropriate solution — repair, replacement of parts, or refusal — based on feasibility.

(Service instructions will be shared upon request)

5. Proof of Purchase & Authenticity

Warranty benefits apply only to original Motherly products.
Proof of purchase may be requested.

Products purchased from:

www.motherlystore.com
Authorized marketplaces (Amazon, Flipkart, FirstCry, Nykaa Fashion, Blinkit, Myntra, or any other official partners) are eligible.

Counterfeit products are not covered.