Frequently Asked Questions

Diaper Bag FAQs

How much capacity should a diaper bag ideally have?
A diaper bag should comfortably carry diapers, wipes, feeding essentials, spare clothes, personal belongings and a few emergency items without becoming bulky or difficult to carry. Organization matters far more than raw volume.
Are larger diaper bags always better?
Not necessarily. Larger bags often become heavier and harder to organize. A thoughtfully designed diaper bag with dedicated compartments often feels more spacious than a larger unorganized bag.
What features are more important than litres in a diaper bag?
Parents should prioritize:
  • Insulated bottle pockets
  • Wet-dry compartments
  • Easy-access diaper storage
  • Comfortable shoulder straps
  • Secure valuables pocket
  • Lightweight construction
  • Ergonomic design
How does Motherly design its diaper bags?
Motherly designs its diaper bags around real parenting situations and use cases rather than simply maximizing storage volume. The focus remains on accessibility, organization and carrying comfort for parents on the move.

Shipping & Delivery

Do you deliver all over India?
Yes, we deliver to all Indian postal codes.
How long will it take to deliver my order?
Orders are typically processed and shipped within 1 business day. Customized orders take around 7–10 days. Delivery times vary by location. On average, orders are delivered within 7 days, although deliveries to remote locations may take longer.
How can I track my order?
To track your order status, click the "Track Your Order" button located at the top-right corner of our website. Simply enter your order number to view the latest status.

Alternatively, you can contact us using the WhatsApp button available at the bottom-right corner of the website.
What if my order is not tracking?
Tracking information may take up to 24 hours to become active after your order has been shipped. Please check again after this period.
Is there any shipping cost applicable?
We offer Free Shipping on all orders above ₹1,499. A nominal shipping charge of ₹40 applies to orders below ₹1,499.
What happens if I have entered the wrong address?
Please contact us on our toll-free number 1800-843-5221 before your order is dispatched, and we'll be happy to update your delivery address.
What happens if I am not available at the time of delivery?
Our courier partner will contact you and arrange a re-attempt at a suitable time. If informed in advance, your parcel can also be handed over to someone else on your behalf.