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In such cases, please ensure that product being returned fulfils the return criteria set out below:
Upon receipt of returned product back at our facility the product shall go through quality checks. We shall then contact you to proceed with exchange/replacement/refund based on quality team’s input.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. If approved, we shall dispatch the product within 24 working hours and a tracking id shall be sent on your registered email address.
Customer is permitted to cancel orders prior to its dispatch from Motherly. Upon successfully shipping/dispatch or handing over the Product(s) to our shipping partner, shopper will receive a tracking id/link, which will enable the user to track the status of deliver.
Prior to the dispatch/shipping, if you decide to cancel the purchase, you can do so by quoting your order ID and contacting us to process a cancellation via any of these channels Email: firstname.lastname@example.org or Whatsapp +91 8587843473 or Phone +91 8061790061. If your order is processed/dispatched/handed-over to the shipping partner, we are unable to cancel the order.
In such event of a cancellation before dispatch of an order, Motherly shall initiate refunds within 2-3 business days from the date of cancellation request.
Motherly reserves the right to modify this Return and Refund Policy at any time without having to serve a prior notice to the shopper.