Return & Refund Policy

Acceptable Returns & Refunds

Damaged product received
Wrong product received
Any other mismatch between the product received and the product ordered

Refunds — After We Receive the Product

Refunds are initiated only after the returned product passes quality checks at our warehouse.

Pre-paid orders: Refunds are credited to the original payment source (excluding delivery fees).

Cash on Delivery (COD): The refunded amount (if applicable) will be credited to your preferred payment method.

The refunded amount may reflect in your account within 3–5 business days after processing.

Size Mismatch, Replacement & Exchanges

Exchange requests must be made within 7 days of delivery for damaged, defective, incorrect, or size-mismatch items. Use the WhatsApp button at the bottom-right corner to initiate the process.

If you prefer a refund instead of an exchange, we’ll process it once we receive and inspect the returned product.

Non-Eligible Products

Used, worn, or washed items
Damaged items (beyond the original issue reported)
Items missing packaging or accessories
Hygiene items such as cloth diapers or baby langots

Order Cancellation

Before Shipping

If your order hasn’t shipped yet, you can cancel it by contacting our helpdesk via WhatsApp button (bottom of this page) . Ideally, do this within 24 hours of placing the order.

Refunds for unshipped orders are credited to the original payment account within 7 days. The amount may reflect in your account in 3–5 business days.

After Shipping

Once shipped, orders can’t be canceled. You may refuse delivery, and upon return, we’ll process your refund within 3–7 business days (shipping fee not refundable).