FAQs

Motherly – Frequently Asked Questions

Product & Usage

1. What makes Motherly diaper bags different?
Motherly diaper bags are thoughtfully designed for modern Indian parents, combining functional compartments, premium materials, stylish prints, and versatile designs that remain useful beyond the baby years.

2. Are Motherly diaper bags suitable for newborns?
Yes. Motherly diaper bags are suitable from day one and can carry essentials for newborns to toddlers, including diapers, wipes, bottles, clothes, and feeding accessories.

3. How many compartments do Motherly diaper bags have?
Most Motherly diaper bags include multiple inner and outer compartments, insulated bottle pockets, a wet/dry section, an anti-theft back pocket, and easy-access parent pockets. Exact details are mentioned on each product page.

4. Do the bags include a changing mat?
Selected Motherly diaper bags come with a complimentary changing mat. Please refer to the product description and images for specific inclusions.

5. Are Motherly diaper bags waterproof?
Motherly diaper bags are made using water-resistant fabrics that protect against light rain and accidental spills. They are not designed for full water immersion.

Materials, Safety & Durability

6. What materials are used in Motherly diaper bags?
Motherly diaper bags are made from premium Oxford fabric and PU-coated materials selected for durability, easy maintenance, and everyday use.

7. Are Motherly diaper bags safe for babies?
Yes. Motherly products are designed with baby safety in mind and are free from sharp edges or unsafe components under normal usage.

8. Are the zippers and straps durable?
Yes. Motherly uses high-quality zippers and reinforced straps designed for daily use and carrying baby essentials.

Care & Maintenance

9. How do I clean my Motherly diaper bag?
Wipe gently with a damp cloth. Use mild soap if required. Do not machine wash, bleach, or tumble dry.

10. Can chalk marks or stains be removed?
Light marks can usually be removed using a damp cloth or mild detergent. Always test on a hidden area first.

Orders, Delivery & Returns

11. Where can I buy authentic Motherly products?
Authentic Motherly products are available on motherlystore.com and authorized platforms including Amazon, Flipkart, Nykaa Fashion, FirstCry, and Blinkit.

12. How long does delivery take?
Website orders typically take 3–7 working days. Marketplace deliveries follow the respective platform timelines.

13. Can I track my order?
Yes. Tracking details are shared via email or SMS once the order is shipped.

14. What is the return policy?
Returns and replacements are governed by the policy of the platform where the order was placed.

Warranty, Brand & Support

15. Do Motherly diaper bags come with a warranty?
Motherly diaper bags include free lifetime service, and most styles come with a 6-month manufacturing warranty. Normal wear and tear, misuse, or accidental damage are not covered.

16. How can I claim warranty or service?
Please share your order ID along with clear images or videos of the issue. Our support team will assist you.

17. Is Motherly an Indian brand?
Yes. Motherly is an Indian brand designed for Indian parents with global design sensibilities.

18. Where are Motherly products manufactured?
Motherly products are manufactured in Noida, India, in a high-quality unit that meets our design, quality, and safety standards.

19. How can I contact Motherly customer support?
You can reach us via email at care@motherlystore.com, the Contact Us form on our website, WhatsApp (website icon), or marketplace messaging. Responses are typically within 24–48 working hours.

20. Can Motherly diaper bags be used as travel or office bags?
Yes. Many customers continue using Motherly diaper bags as travel backpacks, office bags, or carry-on bags even after the baby years.